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Customer Rights

Grievance Redressal

We take every customer concern seriously. Here's how to reach us, and how we resolve issues — within the timelines set by Indian law.

Designated Officer

Yedhururu Abhilash

Grievance Officer

Email: grievance@erynoqhub.com

Phone: +91 9989402274

Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Address: Erynoq Systems Private Limited, JK Business Centre, 8-2-293/82/A/787/1/4F/1, 4th Floor, Road No. 36, Jubilee Hills, Rangareddy, Hyderabad, Telangana – 500033

Appointed in compliance with Rule 3(2) of the IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

Step 01

Reach Our Customer Care First

Most issues — wrong product, delivery delay, refund delay, return query — are resolved fastest by our customer care team:

  • Email: contact@erynoqhub.com
  • Phone: +91 9989402274 (Mon–Sat, 10 AM – 6 PM)
  • Contact form: erynoqhub.com/contact

Please include your order number and a clear description of the issue. We respond to most queries within 24 hours on working days.

Step 02

Escalate To The Grievance Officer

If you are not satisfied with the response from our customer care team, or if you have not received a response within 7 business days, you may escalate the matter to our Grievance Officer at the contact details above.

When reaching out to the Grievance Officer, please include:

  1. Your full name and registered email/phone.
  2. Order number and date of order.
  3. A detailed description of the grievance.
  4. Earlier correspondence with customer care (email IDs / ticket IDs).
  5. Any supporting documents — screenshots, photographs, invoices.
Step 03

Our Response Timeline

  • Acknowledgement: within 24 hours of receiving your grievance.
  • Resolution: within 30 days of acknowledgement, as required under the IT Rules, 2021.
  • For urgent matters (lost shipment, payment dispute), we aim to resolve within 7 working days.

We treat every grievance with confidentiality and resolve it fairly. If your concern requires investigation with a courier or payment partner, we will keep you informed at every stage.

Step 04

External Redressal Mechanisms

If you remain dissatisfied after escalation, you may approach the following statutory authorities:

  • National Consumer Helpline (NCH) — Toll-free 1915 / consumerhelpline.gov.in
  • Consumer Forum / Commission — file a complaint under the Consumer Protection Act, 2019 at edaakhil.nic.in
  • Reserve Bank of India (RBI) Ombudsman — for payment-related disputes
Section 05

Scope

The Grievance Officer handles complaints related to:

  • Defective, incorrect, or undelivered products.
  • Refund or return delays.
  • Privacy, data protection, or DPDP Act-related concerns.
  • Misleading content or misrepresentation on the website.
  • Any violation of these Terms or our policies.

For matters outside this scope — such as payment fraud, unauthorised access, or cybercrime — please also report to the appropriate authorities (cybercrime.gov.in).